Contact your bank or mobile money provider immediately and ask them to reverse or hold the transaction — this is time-critical. Then report it to the police in the country where the seller is based. Tell us too, so we can remove the listing and stop it reaching anyone else.
How to reach us
Fastest route. Send screenshots directly. +254 782 221564
Best for longer reports and document attachments.
[email protected]
What to include
The more of this you can give us, the faster we can act.
Shown on every listing page.
Exactly as it appeared to you.
Including anything they asked you to pay or sign.
Amount, date, and the M-Pesa or bank reference.
What happens next
- 1
We acknowledge your report, usually within one business day.
- 2
The listing is hidden from search while we review it.
- 3
If the report stands up, the account is removed and its other listings come down with it.
- 4
We tell you the outcome. Your name is never shared with the person you reported.
Not sure whether something is a scam? Read our safety tips — they cover the most common patterns we see.